Privacy Policy

Last updated: June 2026

At Mercy Shops, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mercyshops.org, and make purchases from us.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you place an order.
Device & Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically via cookies and analytics tools.
Communications: Any messages or inquiries you send us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and customer support communications
Send marketing emails (only with your consent)
Improve our website and product offerings
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g., Shopify Payments, PayPal)
Shipping and fulfillment partners
Email marketing platforms
Analytics providers (e.g., Google Analytics)

All third parties are required to keep your information confidential and use it only for the services they provide to us.

3. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email address below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.