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Shipping Policy
Last updated: May 2026
Thank you for shopping with Jasmine Mercedez. Here's everything you need to know about how we handle shipping.
Order Processing: Orders are processed within 1–3 business days of purchase. You will receive a confirmation email once your order has been placed, and a second notification with tracking information once your order has shipped. Orders are not processed on weekends or holidays.
Fulfillment: Our products are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. This means your order ships straight from the source — ensuring freshness and quality for every wellness product.
Shipping Times: Estimated delivery times vary by location and supplier:
- United States: 5–10 business days
- International: Availability and timelines vary by supplier and destination
Please note these are estimates. Actual delivery times may vary due to carrier delays, weather, or customs processing.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically.
Tracking Your Order: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time.
Lost or Delayed Packages: If your package appears lost or significantly delayed, please contact us, and we'll work with our supplier partners to resolve the issue as quickly as possible.
International Shipping: Some products may have restrictions on international shipping due to supplier policies or customs regulations. If your order cannot be fulfilled at your location, we will notify you promptly and issue a full refund.
Contact Us: Have a shipping question? Reach out through jasminemercedezshop@gmail.com, and we'll be happy to help.